Privacy Policy

Last updated: April 2026

Introduction

Le Petit Navire (“Company” or “We”) respects your privacy and is committed to protecting it by complying with this policy.

This policy describes:

How we collect, use, disclose, and protect the personal information of our customers and website users (“you”).
The types of information we may collect from you or that you may provide when you visit the website LEPETITNAVIRE.CA (our “Website”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual. This policy is governed by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, by the Act Respecting the Protection of Personal Information in the Private Sector, as modernized by Quebec Law 25, which is fully in force as of September 22, 2024.

This policy applies to information we collect, use, or disclose about you on this Website and in email, text, and other electronic messages between you and this Website.

The Website may include links to third-party websites, plug-ins, services, or applications. We do not control these third-party websites and encourage you to read the privacy policy of every website you visit.

Information We Collect About You

We collect and use several types of information from and about you, including:

Personal information that we can reasonably use to directly or indirectly identify you, such as your name, email address, telephone number, and any other identifier we may use to contact you.
Booking information, including the number of passengers, tour dates, and ticket categories selected.
Payment information, processed securely through our third-party booking platform (FareHarbor). We do not store your credit card information.
Technical information, including your browser type and version, IP address, time zone setting, and information about your internet connection.
Non-personal details about your Website interactions, including page response times and page interaction information.

How We Collect Information About You

We use different methods to collect your information, including through:

Direct interactions with you when you provide it to us, for example by filling in booking forms or corresponding with us by phone or email.
Automated technologies or interactions as you navigate through our Website, including usage details, IP addresses, and information collected through cookies and other tracking technologies.
Third-party booking platforms, specifically FareHarbor, which processes your reservation and payment information on our behalf.

Information You Provide to Us

The information we collect directly from you on or through our Website may include:

Information provided when making a reservation, including name, email address, phone number, and number of passengers.
Records and copies of your correspondence (including email addresses) if you contact us.
Your responses to surveys that we might ask you to complete.
Details of transactions you carry out through our Website or booking platform.

Information We Collect Through Cookies and Other Technologies

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.
Web Beacons. Pages of our Website may contain small electronic files known as web beacons that permit us to count users who have visited those pages and gather related website statistics.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To process and confirm your tour reservations.
To send booking confirmations, reminders, and updates.
To respond to your inquiries and provide customer service.
To carry out our obligations and enforce our rights arising from any contracts with you.
To notify you about changes to our tours, prices, or services.
To improve our Website, services, and customer experience.
For any other purpose with your consent.

Disclosure of Your Information

We may disclose personal information that we collect or that you provide as described in this privacy policy:

To our booking platform provider (FareHarbor) and other service providers who support our business operations, and who are contractually obligated to keep personal information confidential.
To fulfill the purpose for which you provided it.
With your consent.

We may also disclose your personal information to comply with any court order, law, or legal process; to enforce our terms and conditions; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Le Petit Navire, our customers, or others.

Transferring Your Personal Information

We may transfer personal information to contractors and service providers we use to support our business, including FareHarbor, which may store and process data outside of Canada. In accordance with Quebec Law 25, before communicating personal information outside Quebec, we conduct a Privacy Impact Assessment (PIA) to ensure that the information will receive protection equivalent to that afforded under Quebec law.

Choices About How We Use and Disclose Your Information

You can opt out of marketing communications at any time by using the unsubscribe mechanism at the bottom of our emails or by contacting us at info@lepetitnavire.ca.

Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to our Website. Any transmission of personal information is at your own risk.

Breach Notification. In the event of a confidentiality incident that presents a risk of serious injury to one or more individuals, we will notify the Commission d’accès à l’information du Québec (CAI) and all affected individuals as soon as reasonably possible, as required by Quebec Law 25.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children Under the Age of 14

Our Website is not intended for children under 14 years of age for the purposes of data collection. We do not knowingly collect personal information from children under 14 without parental consent. If you believe we might have any information from or about a child under 14, please contact us at info@lepetitnavire.ca.

Accessing and Correcting Your Personal Information

Under applicable Canadian and Quebec privacy law, you have the following rights with respect to your personal information:

Right of Access — You may request a copy of the personal information we hold about you.
Right of Rectification — You may request that inaccurate or incomplete personal information be corrected.
Right of Erasure / De-identification — Where the purposes for which the information was collected have been fulfilled, you may request that we cease disseminating your personal information or that it be de-identified.
Right to Data Portability — You have the right to receive the personal information you have provided to us in a structured, commonly used, machine-readable format (effective September 22, 2024, under Law 25).
Right to Withdraw Consent — You may withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

To exercise any of these rights, please contact us at info@lepetitnavire.ca. We may request verification of your identity before processing your request.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, contact us at info@lepetitnavire.ca.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. We include the date the privacy policy was last revised at the top of the page.

Contact Information

We welcome your questions, comments, and requests regarding this privacy policy. Please contact us at:

Le Petit Navire
Jacques-Cartier Pier, Old Port of Montreal
info@lepetitnavire.ca